Then, you have to replace it or refill it. In case the ink level is critically low or ink cartridge is empty. Also, check the ink levels of your printer. Using the non-HP ink might be the reason for the error. HP suggests you to use genuine ink or toner i.e. However, if the alignment page is faded, covered with stripes, colors are missing or if the paper is blank, then you have to check the ink cartridges. If the alignment page is solid and aligned and is showing both black and blue patterns, then you have to contact the service providers. In order to resolve the error successfully, you have to follow the below-mentioned methods which are recommended by hp.com/123.įor resolving the error, you have to print the alignment page and then, examine it. While you are scanning or printing, an error might display on your screen stating “Alignment Unsuccessful” or “Alignment Failed”. For this, hp.com/123 suggests you to clean the contacts and replace the ink cartridge that is creating the problem. Which to follow amongst these will depend on the ink you have installed in your printer. Then, finally turn it on.Ĭlean Ink Cartridge Contacts or Electrical ContactsĪnother method that you can perform is to clean the ink cartridge contacts or electrical contacts. After that, wait for a few minutes and again plug in the power cord. If the error persists, then you first have to turn off your printer and remove the power cord. In case there is any incompatibility, then replace that cartridge. For verifying the ink cartridge number for your printer model and country, you have to visit the HP store.
You first have to make sure that your ink cartridge number should match your printer and country/region. Whenever you get an ink cartridge error message on your printer’s control panel, then you have to follow the below-given methods suggested by hp.com/123.
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